You may return new tagged unused items within 15 days of delivery for a full refund, 30 days for exchange. We'll also pay the return shipping costs if the return is a result of our error (wrong item & size). We would like everyone to be happy with their purchase however if purchase was at the customers error returns will have a 5.95 restocking fee and still must adhere to the 15 day refund and 30 day exchange return policy stated above.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). See below for DESIGNER LABEL RETURNS, SPECIAL INSTRUCTIONS DIFFER FROM HERE.
If you need to return an item or have any questions, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Policy for Designer Labels :
Online orders for designer apparel are in high demand and therefore require a quicker return for all refunds. If you need to return a designer item your request must be submitted by four (4) days of receipt. All requests for refund beyond this time frame will not be approved.
Contact Us immediately with your order number and item information for a refund and return shipping label.
We can ship to virtually to any address in the United States.
When you place an order, your shipping charges will be added in your cart unless you meet the threshold purchase amount than shipping will be free. Shipping time will vary from 4 to 7 days from time of shipment and will depend upon destination shipping zones.
Please also note that the shipping calculations for many items we sell are weight-based and will calculate as items are added to your cart, unless you meet the amount threshold for free shipping. Threshold will be noted on top of your cart page and will calculate how much more you will need to order to qualify for free shipping.
In Store Pick Up
All above rules apply except return to store in person with your receipt and credit used for purchase if applicable.
All items shipped are shipped usually within 24 hours and all items purchased online for pick up will be available following the next business day when boutique is open.
See Boutique hours on the About Us page.